LUXHomeLifestyle Responsibilities
1) Building and packing your sauna/tub in a crate
2) Arranging for shipping to your home
Trucking Company Responsibilities
1) Making an appointment to deliver your sauna/tub
2) Delivering your sauna/tub to the end of your driveway or curbside
a) The trucking company is NOT responsible for unloading the sauna/tub
b) The trucking company is NOT going to back their truck into your driveway
c)Most times the trucking company will deliver with an 18 wheel truck
i) Will this size truck fit on your road or neighborhood?
3) If the sauna/tub crate is less than 92” (7 feet), the trucking company may have a lift gate on the back of the truck which can be used to assist getting the sauna/tub off the truck.
4) If the sauna/tub crate is more than 92”, there will not be a lift gate to unload the sauna/tub crate and the customer needs to decide how they are going to get the crate off the truck.
Customer Responsibilities
1) Returning phone calls to the trucking company in a timely manner, to arrange delivery
2) Determining how the sauna/tub is going to be unloaded from the truck
a. Crates will vary from 6 feet long to 14 feet long
b. The crate’s weight will vary from 800 pounds to 1600 pounds, depending on the size of the sauna
3) Customer is responsible for unloading the sauna/tub crate from the truck
Methods for unloading the truck
Roughly 20 minutes to hand unload the sauna
Use a forklift or other mechanical piece of equipment
1) When using a fork lift to pick up the crates, they must be picked up from the end of the crate and fork lift extensions are required.
a) Renting a tilt tow truck to pick up the sauna from the local terminal and have it delivered to your home
b) Have a crew of helpers able to either take the sauna/tub off the truck or unload the crate while on the truck until the crate can be lifted off the truck
4) If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and note the damage on the shipper’s Bill of Lading (BOL). Immediately, contact your dealer or Dundalk, so we can contact the shipper.
a) Mark the Bill of Lading (BOL) with “(Crate arrived open/damaged- Possible Hidden Damage.
Order Cancelation Policy
1) Up to 14 days from order entry – you can cancel the order without penalty
2) After 14 days, a $65.00 cancelation fee will apply (item #: ORDCAN)
3) Within 7 days of the ship date, the order cannot be canceled
4) For all Canadian Timber Collection products, Dealers will have 24 hours to cancel the order for
the $65.00 cancelation fee (item#: ORDCAN)
Order Change Policy
1) Up to 14 days from order entry – you can edit/change the order without penalty
2) After 14 days, a $65.00 edit/change fee would apply (item#: ORDCHA)
a. Examples: adding removing products, adding removing options, changing the ship to
address, changing the shipping method, etc.
3) Within 7 days of the ship date, the order cannot be edited or changed
4) After the product has shipped, if the Dealer/Customer wants to change the ship to address, a
$250 fee will apply (#ADDCHANGE)
5) For all Canadian Timber Collection products, Dealers will have 24 hours to change the order for
the $65.00 change fee (item#: ORDCHA). After 24 hours, the order can not be changed.
Return Policy
1) Our stated return policy is: We do not accept returns
a. It is very expensive to return products back across the border
2) If a product must be returned to the factory, the following will apply:
a. 20% Restocking fee
b. Dealer/customer will be responsible for any and all shipping costs to the factory
c. Products must be returned in their original packaging and condition
d. Leisurecraft will inspect the product upon return and Leisurecraft will be the sole
decider of the condition of the product and the amount of the refund
