Returns
RICH SOLAR would like to ensure that your shopping experience is unsurpassed, even for a return. We realize that for whatever reason, you may decide to return your purchase.
For new, undamaged, and unmodified products, RICH SOLAR offers a 30-day refund policy. Products returned outside of 30 days require special authorization. Any return submitted for a refund will be subject to a 15% restocking fee and shipping costs. In the case of product modification, RICH SOLAR will not accept your return as it voids our warranty policy. If you send us a modified product for a refund, the product will be returned to you at your expense.
Please Note that RICH SOLAR will waive the restocking fee and pay the shipping costs of the returned item(s) for the following reasons: carrier damage, defective product, product inconsistent with advertisements, incorrect product, or for extra product you did not order. For any other reasons, customers are responsible for shipping and restocking fees.
RICH SOLAR values our customer relationships. Therefore, we offer you a brief explanation for our restocking fee. All customer return items must be inspected and tested by our Technical Support and Engineering departments for performance and continuity before they can be restocked for sale. This fee is not a simple handling fee, but an attempt to cover the labor costs involved with customer returns.
Replacements
If there is any issue with your product, please contact our Tech Support at Sales@luxhomelifestyle.com . Our representatives will assist you in troubleshooting your product and if any damage occurred due to the manufacturing or our shipping process, you will be eligible for a refund or replacement. In the event a replacement is necessary, we will arrange for return shipping of the old part. Once the part has been received and inspected, we will ship the replacement part. If damage occurs due to improper handling during the setup or installation whether done professionally or by the customer, then the product is no longer eligible for replacement or refund.
For damages during transit, please notify us immediately. It is important to open packages to ensure they arrived safely. We cannot honor any damage claims past 21 days due to FedEx's claim policy. Photos of the damages, outer packaging, and label are required and should be submitted to sales@luxhomelifestyle.com
If you have any further questions, please send an e-mail to sales@luxhomelifestyle.com
